I didn't get the room I paid for (with my own bathroom) and at the first day there was no one at the reception to change it but it was the 1st of January. And just one person spoke english.
The personal was nice they wanted to help with everything.
Just a place to sleep, do not expect comfort
The place hosts mostly workers not travelers and the AC was not good, neither the beds but after a long night partying, it really won't matter :p
Location was good, staff was friendly and showed concern about our safety and gave us tips and in general the place is very quiet and overall clean. You have to know some spanish :)